Contact Center

ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments. At the core of the solution is an integrated suite of capabilities that enable contact centers to manage costs effectively, maxmize productivity, and even enable new revenue streams for businesses of all sizes.

In one word: ease.

As easy to deploy and maintain as it is to use, the premise-based ShoreTel Contact Center solution helps ensure that agents and supervisors can access a powerful and consolidated suite of capabilities. The same intuitive desktop interface that is used company wide as part of your IP phone system delivers IVR, routing, outbound, and media handling.

In two words: absolute reliability.

The same architecture that makes ShoreTel behave as a unified platform also makes its call center services highly reliable. In the event of a WAN failure, the system continues to place and receive calls without any disruption in communication through local sites with PSTN connectivity. Agents and supervisors seamlessly failover to the warm standby contact center in case of any failures. And with virtualization support, ShoreTel's Contact Center can integrate into a broad array of deployment environments.

In three words: return on investment.

Our TCO is among the lowest in the industry. Many customers tell us that their new on-premise ShoreTel system pays for itself within a year. Reduced agent costs and greater levels of service delivery have the power to transform your contact center into a revenue center. We offer a system with full multimedia and outbound capabilities that can be enabled at any time without expensive upgrades or new hardware.

In four words: the support you need.

You can count on ShoreTel's open interfaces to effortlessly integrate with business processes to improve the customer experience and help boost agent productivity. Both independent surveys and carefully monitored feedback from customers confirm it: our obsession for customer satisfaction continues to set the industry standard. Download the Contact Center Specifications.